Lush Chair (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your information when you visit our website lushchair.com, enquire about products, or interact with us through forms, WhatsApp, phone calls, social media, or any other communication channels. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A) Personal Information

When you fill an enquiry form or contact us, we may collect:

• Full name
• Phone number
• Email address
• City, delivery address (if required)
• Business details (Hotel / Restaurant / Cafe / Builder / Architect, etc.)
• Any information you provide in messages

B) Payment Information

If you make a purchase/payment, we may collect:

• Order details
• Transaction reference details

We do not store your card / UPI / banking credentials directly. Payments are processed via secure third-party payment gateways.

C) Automatically Collected Information

When you browse the website, we may collect:

• IP address
• Browser type
• Device information
• Pages viewed and time spent
• Referral source (Google, Instagram, Facebook, etc.)
• Cookies and tracking technologies

2. How We Use Your Information

• Respond to product enquiries and support requests
• Share quotations, catalogs, pricing, and product suggestions
• Process orders and delivery coordination
• Provide installation support (if applicable)
• Improve our website experience and services
• Run marketing campaigns and retargeting ads (Meta / Google)
• Prevent fraud and misuse
• Comply with legal and regulatory obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Understand user behaviour
• Track marketing and ad campaign conversions
• Retarget website visitors with relevant ads

You can control cookies through your browser settings.

4. Sharing of Information

We do not sell or rent your personal data.

We may share your data with trusted third parties only when needed for business operations, such as:

• Delivery / logistics partners
• Payment gateways and banks
• CRM tools & marketing platforms (WhatsApp API, Meta Ads, Google Ads, etc.)
• Technical service providers (hosting, analytics)

All such parties are expected to protect your information.

5. WhatsApp / Phone Call / Lead Data

If you contact us via WhatsApp, call, or enquiry forms:

• Your communication may be recorded or stored for training and service quality purposes.
• Our team may follow up with you regarding your enquiry, offers, delivery updates, or support.

6. Data Security

We take reasonable precautions to protect your data using:

• Secure servers and hosting providers
• Access control systems
• Data minimization and confidentiality practices

However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as:

• Necessary for fulfilment of services
• For customer support
• For legal / tax / compliance reasons

When no longer required, data is securely deleted or anonymized.

8. Your Rights

You may request the following:

• Access to the personal information we hold about you
• Correction of inaccurate data
• Deletion of personal information (subject to legal requirements)
• Unsubscribe from marketing messages

To request any of the above, contact us at:

Email: support@lushchair.com
Alternate Email: lushchairhyd@gmail.com

9. Third-Party Links

Our website may contain links to third-party websites (Instagram, YouTube, payment providers, etc.). We are not responsible for privacy practices of third-party websites.

Please review their policies separately.

10. Children’s Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact Us

Lush Chair — Customer Support
Website: lushchair.com
Email: support@lushchair.com
Phone: +91-9555-995-995
Address: Czech Colony, Sanath Nagar, Hyderabad, Telangana – 500018